Jan'z booking and ordering terms

Who runs Jan'z

Jan'z Restaurant & BB's Bar is run by Broadfield Farm Limited, registered in England and Wales, company number 14822202. Registered office: Broadfield Farm Holiday Park, Saundersfoot, Pembrokeshire, SA69 9DG.

Text or WhatsApp us on 07480 802731, or email info@broadfield.farm.

Booking a table

• Book on janz.farm, in the Broadfield Farm app or the Owner Portal, or text or WhatsApp us on 07480 802731.
• Online bookings are for up to 8 people. For a bigger group, send a big table request on janz.farm, or text us. A request for up to 15 people is booked straight away when a table is free for them, and the usual deposit applies. Otherwise a request is not a booking: we confirm it by text within a day, and the usual deposit applies once we do.
• We choose the best table for your party. The table is yours for 90 minutes for up to 6 people, or 2 hours for 7 or more, unless we agree something else.
• We need your email address and a mobile number, so we can send your confirmation and your reminders: a confirmation by email and text, an email the day before and a text 2 hours before.
• Ticking "Email me Jan'z news" is up to you and is not needed to book. You can unsubscribe at any time.

The deposit

• Some bookings made online take a deposit, paid by card when you book. For Sunday lunch it is £10 a head. The booking form tells you the amount before you book.
• The deposit comes off your bill on the day, for each person who comes.
• If fewer people come than you booked, and you did not tell us at least 24 hours before, we keep the deposit for each person who did not come. Only the deposit for the people who come comes off your bill.
• To tell us, change your booking online with the link in your confirmation, or text, ring or WhatsApp us on 07480 802731.
• Your table is held while you pay, and the page tells you until when. If the payment has not gone through by then, the table is let go.
• Broadfield owners pay no deposit, and neither do bookings made by phone, text or in person, unless we send you a link to pay one.

Changing or cancelling

• You can change the day, the time or the number of people, or cancel, online up to 24 hours before your booking, with the link in your confirmation.
• Cancel up to 24 hours before and a card deposit is refunded in full to your card straight away. It usually shows on your statement within 5 to 10 working days.
• Within 24 hours of your booking, text us on 07480 802731. If you cancel then, or do not come, the deposit is kept. If fewer people come, we keep the deposit for each person who does not come.
• If a change needs a bigger deposit than you have paid, text us and we will help.
• If Jan'z has to cancel your booking, your deposit is always refunded in full.

Allergies and access

Tell us about any allergy, intolerance, dietary need or access need when you book, and again when you arrive. We keep these notes with your booking so the kitchen and the team can keep you safe; our privacy notice says more.

Ordering food to collect

• Online ordering is open only when Jan'z has switched it on, for the times shown.
• Your order is taken once it is paid, or once the Jan'z team has confirmed it.
• Menus, times and dishes can change at short notice. If a dish runs out, we will contact you to swap it or refund it.

Special nights

• Special nights, such as Boil Night, are booked on janz.farm/events. Each night's page shows the date, the menu, the prices and how many people a booking is for.
• You pay in full when you book.
• Each night has its own refund rule, set when we plan it. It is shown on the night's page above Pay, and in your confirmation. Usually it is the last day you can cancel for a full refund. Cancel by then and we refund you in full. After that we cannot refund.
• To cancel, text us on 07480 802731.
• If we cancel or move the night, you get a full refund.
• Refunds go back to the card you paid with. They usually show on your statement within 5 to 10 working days.

Gift vouchers

Broadfield gift vouchers, bought at broadfield.farm/gift-vouchers, are for camping and touring pitches. They cannot be used at Jan'z. The gift voucher terms say more.