Jan'z refunds and cancellations

Table deposits

• Cancel online up to 24 hours before your booking and a card deposit is refunded in full to your card straight away.
• Cancel within 24 hours of your booking, or do not come, and the deposit is kept.
• If fewer people come than you booked, and you did not tell us at least 24 hours before, we keep the deposit for each person who did not come. The deposit for the people who come comes off your bill.
• If Jan'z has to cancel, the deposit is always refunded in full.
• A deposit paid at Jan'z is given back at Jan'z.

Special nights

• Each night has its own refund rule, shown on its page above Pay and in your confirmation. Cancel by the last day it gives and we refund you in full. After that we cannot refund.
• To cancel, text us on 07480 802731.
• If we cancel or move the night, you get a full refund.

Food orders

If Jan'z cancels a paid order, the card is refunded automatically.

If you need to change or cancel an order, text us on 07480 802731 as soon as you can. Whether we can depends on how far the kitchen has got with it.

How long a refund takes

Card refunds go back through Stripe to the card you paid with. They usually show on your statement within 5 to 10 working days.