Food orders
If Jan'z cancels a paid order, the team will arrange a refund through the original payment method where appropriate.
Payments and changes
Jan'z refunds and cancellations
How Jan'z handles cancelled food orders, booking changes, unavailable items and refund timing.
Last updated 17 June 2026
Customer cancellations
Cancellation options depend on preparation status, service timing and the menu ordered. Contact Jan'z as soon as possible if you need to change an order.
Refund timing
Card refunds are processed through Stripe and may take several working days to appear with your bank.
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If anything on this page is unclear, contact the team and we will help you with the right next step.